Legal
Effective 1 August 2026. Last updated 1 August 2026. Version 2.0.
The short version. We collect the details you give us so we can send you what you asked for and run the programs you buy. We do not sell your information and we do not share it for advertising. This website sets no tracking cookies at all. You can ask us what we hold, correct it, or have it deleted, at any time, by emailing help@ryze-partners.com.
RYZE Partners LLC, a Delaware limited liability company, is the controller of the personal information described in this policy.
1212 Broadway Plaza, Suite 2100
Walnut Creek, CA 94596
United States
help@ryze-partners.com
This policy covers our websites, the RYZE OS Accelerator, Co-sell Advisory, the Frontier Partner Council, the RYZE Report, our assessments, and our briefings and events. It does not cover other companies' websites we link to.
Where a category has a defined name under the California Consumer Privacy Act, we give it.
| Category | Examples | Where it comes from | Why |
|---|---|---|---|
| Identifiers | Name, work email, company, job title, postal or billing address | You, when you fill in a form or buy something | Sending you what you asked for, running your program, billing, support |
| Commercial information | What you purchased, subscription status, invoices | You, Kartra, Stripe, QuickBooks | Delivering your purchase, accounting, tax |
| Payment information | Card type, last four digits, expiry, billing postcode, transaction ID | Our payment processors | Taking payment, refunds, fraud prevention |
| Email engagement | Whether you opened an email or clicked a link in it | Kartra, our email platform | Seeing what is useful, and who to follow up with |
| Assessment responses | Your answers, your score, your result band | You, when you complete the Field Readiness Assessment | Producing your report and emailing it to you |
| Website activity | Pages requested, referring site, approximate country | Our hosting provider's server logs | Understanding which pages are useful, and security |
| Audio and visual | Recordings of briefings, workshops, and calls you attend | You, when you take part | Publishing session replays, and our own review |
| Professional information | Company size, Microsoft partner type, your role | You | Making the content and the program fit your business |
| Inferences | Engagement scores and interest segments built from the above | Worked out by us | Deciding what to send you and when to follow up |
We record some briefings and workshops so people who could not attend can watch later. Recording is announced at the start of the session by the meeting software, and you can choose to leave, keep your camera off, or stay off the audio.
We do not collect sensitive personal information as the CCPA defines it. No government identification numbers, no precise location, no health information, no financial account numbers, nothing about your race, religion, or beliefs. We do not use personal information to infer characteristics about you.
Please do not send us any of that. Not through a form, not by email. We do not need it and we do not want to hold it.
If you are in the United Kingdom or the European Economic Area, the second column is our basis under the UK GDPR and the GDPR.
| What we do | Legal basis |
|---|---|
| Give you access to a program you bought and deliver it | Performance of a contract |
| Take payment, handle renewals and refunds | Performance of a contract |
| Send receipts, access instructions, and program updates | Performance of a contract |
| Answer your questions and provide support | Performance of a contract |
| Send the RYZE Report and other marketing email | Your consent, which you give by ticking the box and can withdraw at any time |
| Email you the report you asked for after an assessment | Your consent |
| Measure which pages and emails are useful | Our legitimate interest in understanding whether our work lands |
| Keep the site secure and prevent fraud and abuse | Our legitimate interest in protecting the service |
| Meet tax, accounting, and other legal obligations | Legal obligation |
Withdrawing consent does not undo processing we did lawfully before you withdrew it.
We do not make decisions about you by automated means that have a legal or similarly significant effect. Your assessment score is calculated automatically, but it only decides which email you receive, and a person makes every decision that affects you.
We use a small number of companies to run the business. They act on our instructions and are not allowed to use your information for their own purposes.
| Who | What for |
|---|---|
| Kartra (Genesis Digital LLC) | Our email platform, forms, contact records, and program delivery |
| Stripe, Inc. | Card payments, taken through Kartra's checkout |
| Intuit Inc. (QuickBooks) | Invoicing, payments, and bookkeeping |
| Netlify, Inc. | Website hosting, and the server-side analytics described in section 6 |
| Microsoft Corporation | Our email, file storage, and the meeting software we run sessions on |
| Twilio SendGrid | Sending certain automated email from our domain |
| Calendly LLC | Booking calls, and only if you choose to load the booking calendar |
| Our accountants, lawyers, and insurers | Professional advice, when they need to see it |
| Courts, regulators, law enforcement | When the law requires it, or to establish or defend a legal claim |
| A buyer or successor | If RYZE is ever merged, acquired, or sold |
Email help@ryze-partners.com if you want the current list.
We run the Frontier Partner Council jointly with Ultimate Partner, so they are not a supplier working to our instructions. They are our partner in that program.
If you register interest in the Council, we share what you told us on that form with Ultimate Partner, so that both of us can assess fit and talk to you about a seat. They use it for the Council and for nothing else, and neither of us sells it or passes it on.
This applies to the Council form only. Subscribing to the RYZE Report, taking the assessment, booking a call, or buying any other program does not share anything with Ultimate Partner.
In the last twelve months we have not sold personal information, and we have not shared it for cross-context behavioural advertising or targeted advertising, as several US state privacy laws define those terms.
This is not a careful form of words. We run no advertising. There is no Meta pixel, no LinkedIn tag, no Google Ads tag, and no tag manager on this website. Nothing about your visit is sent to an advertising company.
Because we sell and share nothing, there is nothing for you to opt out of, and that is why you will not find a "Your Privacy Choices" link in our footer. If that ever changes, we will add one and say so here first.
We do not knowingly sell or share the personal information of anyone under 16.
This website sets no cookies of its own. No analytics script, no advertising pixel, no tag manager, nothing stored in your browser to follow you between visits.
We do want to know which pages are useful. We get that from Netlify Analytics, which counts requests our web server already handles. It runs on the server, not in your browser. It sets nothing on your device and it does not identify you.
Two other companies can set cookies on our pages, and neither of them loads until you do something first:
That is the whole picture, and it is the reason you have not been shown a cookie banner. A banner exists to ask permission before something non-essential loads. Nothing non-essential loads here unless you ask for it, so there is nothing to ask you about.
Global Privacy Control and Do Not Track. A GPC signal tells a business not to sell or share your information. We do neither, so there is nothing for the signal to switch off. We do not respond to Do Not Track, which has no agreed meaning across the industry.
One older site. Some RYZE pages still run on our previous platform at ryzeup.ryze-partners.com while we move everything across. Those pages use Google Analytics and set its cookies. They are being retired, and nothing on this site loads them.
You can unsubscribe from marketing email using the link in any message, ask us what we hold about you, ask us to correct it, and ask us to delete it. Email help@ryze-partners.com with the subject line "Privacy Request". We apply these rights to everyone who asks, not only to people whose local law requires it.
Depending on your state, you may have the right to know what we have collected and where it came from, to get a copy in a portable format, to correct it, to delete it, to opt out of sale, sharing, targeted advertising, and profiling, and to limit our use of sensitive information. We do not sell, share, or collect sensitive information, so those last rights have nothing to act on here.
We will not treat you differently for exercising any of these rights. No worse price, no worse service.
If we turn down your request, you can appeal by replying to our decision or emailing us with the subject line "Privacy Request Appeal". We will respond in writing with our reasons. If we turn down your appeal, you can complain to your state Attorney General.
You can use an authorised agent. We will ask for written proof that you authorised them, and we may ask you to confirm it with us directly.
You have the right to see your data and get a copy, correct it, have it erased, restrict how we use it, object to processing based on our legitimate interests, object to direct marketing at any time, receive your data in a portable format, and withdraw consent whenever you like.
You can also complain to your data protection authority. In the UK that is the Information Commissioner's Office. In the EEA it is your national authority, listed by the European Data Protection Board.
You can withdraw consent to commercial electronic messages at any time, ask for access to your information, and ask us to correct it. You can complain to the Office of the Privacy Commissioner of Canada.
We confirm we have received it within 10 business days and answer within 45 calendar days. If a request is genuinely complicated we may take longer, and we will tell you before we do. For UK and EEA requests we answer within one month, extendable by two further months for complex requests.
We will check who you are before we act, usually by confirming the email address we hold for you. For anything higher risk we may ask for one or two more details we already have on file. We will not create a new record about you just to verify you.
Requests are free. If one is repetitive or excessive we may charge a reasonable fee or decline it, and we will explain why.
| What | How long |
|---|---|
| Invoices, payments, and tax records | 7 years, because tax law requires it |
| Client and program records | While your access is live, then 2 years |
| Marketing contacts, including assessment results | Until you unsubscribe or ask us to delete you |
| Recordings of sessions | 2 years, or sooner if you ask |
| Support and enquiry email | 3 years |
| Website analytics | About 30 days, on a rolling basis |
When the time is up we delete the information or strip it of anything that identifies you. Where deletion is not immediate, for example inside an encrypted backup, we isolate it and delete it when that backup cycles.
No system is perfectly secure and we will not pretend otherwise. If there is ever a breach affecting your information, we will tell you and the relevant regulator as the law requires.
We are based in the United States and your information is processed here, and in other countries where the companies in section 4 operate. Data protection law in the United States is different from law in the UK and the EEA.
Where information moves out of the UK or the EEA to one of our suppliers, we rely on the European Commission's Standard Contractual Clauses with the UK International Data Transfer Addendum where it applies, or on the supplier's certification under the EU-US Data Privacy Framework and its UK Extension. Email us if you want details of the safeguards for a particular supplier.
What we do is for people running businesses. It is not for children, we do not aim it at anyone under 18, and we do not knowingly collect information from anyone under 18. If you think a child has given us information, email help@ryze-partners.com and we will delete it.
California residents can ask whether a business has disclosed personal information to third parties for those parties' own marketing.
We do not, with one exception we describe plainly in section 4. If you register interest in the Frontier Partner Council, your details go to Ultimate Partner, who co-runs that program with us, and they may contact you about it. That is the only such disclosure we make, it only happens if you fill in that one form, and it is only ever about the Council.
When we change this policy we will update the date at the top. If a change matters to you we will say so before it takes effect, by email or with a notice on the site. We keep previous versions and will send you one if you ask.
RYZE Partners LLC
1212 Broadway Plaza, Suite 2100
Walnut Creek, CA 94596, United States
help@ryze-partners.com
For anything to do with your information, use the subject line "Privacy Request" so it reaches the right person quickly.